Rick truly went out of his way to make sure we were taken care of!! I am so thankful to him and to United Airlines!! We don’t fly very often and only flew on Alaskan Airlines due to the cruise line booked this flight and we had no choice.
He not only helped us get checked in and made sure our luggage got transferred, but about two hours later Rick came and found us, as we were spending the night at the terminal loading gate A11 area and gave us our boarding passes. We were surely set up for a bad experience! But, then we met United Airlines person Rick Clifton. We did not know where to go, much less how to get checked in.
Alaska Airlines had cancelled our flight and rebooked us with United Airlines on flight 529. Rick Clifton, the United Airlines gate person at gate A11 at the Seattle Washington airport, was spectacular in his service to us.
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